Last updated: August 7, 2026
Welcome to Zulu Method support. Most questions are answered below. If you still need help, email us at zulumethodsupport@gmail.com and we’ll get back to you, typically within 2–3 business days.
Email: zulumethodsupport@gmail.com
To help us resolve your issue quickly, please include:
Zulu Method stores your training data on your device. If you reinstalled the app, switched phones, or reset your data, local data may not carry over. Use Settings → Export Data before reinstalling, and Undo Import/Reset to recover the most recent change while the local recovery snapshot still exists.
The Coach requires an internet connection and an active Coach subscription. If it fails, check your connection and try again. The app also has an offline fallback for basic guidance. Persistent errors? Email us with your app version.
Open Settings in the app and tap Restore Purchases. Make sure you’re signed in with the same Apple ID used for the original purchase.
Subscriptions are sold and billed by Apple through the App Store. To view, change, or cancel your plan:
You can also manage subscriptions at Apple subscription management. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Because Apple processes all payments, refunds are handled by Apple — request one at reportaproblem.apple.com. We cannot issue refunds on Apple’s behalf.
Most of your data stays on your device. To request deletion of any data we hold (such as server-side feedback records), email zulumethodsupport@gmail.com with the subject “Data deletion request” and include your feedback case reference if you have one. See our Privacy Policy for full details.
You can send feedback directly from the app, or email us. Bug reports and feature requests are always welcome and genuinely help shape the app.
Zulu Method provides general fitness information and is not a medical service. Consult a qualified professional before starting a new exercise program, and stop immediately if you feel pain, dizziness, or distress. In an emergency, contact your local emergency services.
We aim to support VoiceOver and Dynamic Type. If you encounter an accessibility barrier, please email us so we can address it.